A consistent
first response.
Help callers explain what they need and identify the next step, with call handling configured around your business.
ASTOR / YOUR CUSTOMER OPERATIONS, CONNECTED(01 — ALWAYS LISTENING)
You rang? ✦
HERE TO HELP
astor.
From conversation to next step.ILLUSTRATIVE INQUIRY SUMMARY
Quote request- Customer needs
- 20 × ¾-inch copper elbows
- Preferred branch
- Anaheim
- Next step
- Sales team to confirm pricing
01 Answer the first question02 Capture the opportunity03 Connect the right people
01 / THE PLATFORMMore context.
More context.
Less back-and-forth.
Support the conversations that drive distribution: product requests, quote inquiries, branch questions, and handoffs to your team.
A consistent
Structured inquiries.
Actionable context.
Capture product details, quantities, contact information, and next steps so your sales team can follow through.
The right branch.
The right team.
Connect callers with the appropriate branch or specialist using your business’s routing and handoff instructions.
02 / INDUSTRIES WE WORK WITHBuilt for your
Built for your
kind of distribution.
Explore 40 wholesale sectors, from building supplies and industrial parts to foodservice, healthcare, and specialty goods.
BUILDING & TRADES
Electrical & lighting
Contractor supply, lighting, and controls.
“I need a quote for the lighting schedule on a commercial project.”
COMMON CONVERSATIONS
- Capture product specifications and quote requests.
- Record customer details and the reason for calling.
- Route inquiries to the appropriate branch or specialist.
Examples are illustrative. Inventory, pricing, order actions, and specialist workflows depend on the knowledge and integrations configured for your business.
Don’t see your category? Let’s talk about your distribution business →
03 / IMPLEMENTATIONYour operations.
Your operations.
Our starting point.
Map your customer operations.
We start with your branches, customer needs, product inquiries, and escalation paths.
Configure around your business.
Define the knowledge, call flows, and handoff instructions your agent will use. Confirm any integrations needed for your workflows.
Validate, launch, and refine.
Test representative calls with your team, refine the experience, and agree on a rollout before connecting your live line.
See how an inquiry
becomes a next step.
Interactive text preview · no live call required04 / FREQUENTLY ASKED QUESTIONS
Before we get started.
Is Astor replacing my team?+
Astor gives your people more room to do what they do best. It handles the first hello, captures inquiries, and hands off conversations that need a person.
Can Astor help with multiple branches?+
Yes. Astor can use your branch information and routing preferences to help callers reach the right location. We configure and test this with your team before launch.
Will it know our products and business?+
We work with you to configure the business information your agent can use. Astor can capture product requests and questions; inventory, pricing, and order actions depend on the integrations you connect.
Can we try it before going live?+
Absolutely. We walk through your use cases together, test calls, and tune the experience before connecting your live line. The preview on this page is a scripted introduction, not a live production agent.